Explore Dynamics 365 Sales
Personalize service with 360-degree views
Deliver value at every point and personalize every interaction, interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, quickly offer the most appropriate knowledge articles using relevance search.
Empower your teams with enhanced productivity tools
Optimize agent performance and improve customer engagement by analyzing operations and interactions, allow agents to be more productive to avoid escalations, resolve cases faster with cross-company collaboration and easily, connect agents with subject matter experts.
Personalized experiences with a 360-degree view of your customer Insights.
Get overall view of customers
Adapt and extend the solution for your needs
Depend on a productive and trusted platform
Discover insights and take action
Dynamics 365 Virtual Agent for Customer Service
Create quickly and easy customer service virtual agents
Make better decisions and proactively improve customer satisfaction
Empower virtual agents to take action